To receive the most accurate quote, please enter the precise weight and dimensions of your fully packaged freight. Weight should always include any pallet and packaging weight; likewise, dimensions should also include the dimensions of the pallet and any packaging you’re using. 

Shipper’s Interest Insurance is a policy held by the shipper to protect from the financial impact of lost or damaged cargo in transit. This coverage is broader than the carrier’s required liability coverage. Deductibles are $500 (unless otherwise specified). The declared product value is used to determine the insurance premium amount. You can view the coverage exclusions and limitations here. 

Volume Quoting is the process of obtaining a rate or spot quote from a carrier or carriers for an LTL shipment that meets specific size and/or weight parameters. Below are a few other factors around Volume Quotes:

• Quote option for LTL shipments

• Suggested for LTL shipments with a total weight equal to or greater than 5000 pounds

• Or shipments must have linear footage equal to or greater than 10 feet

• Volume refers to the size/weight of the load, not number of shipments to be made

• The quote obtained is specific to the combination of the shipment and the carrier

• This is a guarantee from the carrier for transit time. The carrier does not guarantee pickup dates. Pickups made after 5pm will either roll the guarantee an extra day or void the guarantee (depending on the carrier). Please also be aware that the pickup date is not calculated in your transit time.

When should I select full truckload (TL) service over less than truckload (LTL)?

Full truckload (TL) service offers direct shipping on a dedicated truck through North America's largest carrier network. This direct shipping results in less handling and faster transit times than LTL service. A few things to keep in mind if you choose TL service:

• Total shipment value cannot exceed $100,000

• Both pickup and delivery locations require loading dock

• Freight must be on pallets

  • The driver will not assist with loading or unloading the freight from the trailer

• Upon carrier arrival, the trailer will need to be loaded/unloaded within 2 hours

  • If truck is not loaded within this time span, customer can incur additional charges

What do I need to know about dropping off or picking up at an LTL carrier terminal?

• Your freight still needs to be fully packaged as carriers will not package your freight or provide a pallet

• The carrier will assist you with loading/unloading at the terminal, but once the freight is in your vehicle you are responsible for securing it properly

• For terminal drop off:

  • You will need to call the terminal to confirm their hours of operation and get directions to their drop-off location within their facility

• For terminal pickup:

  • The carrier will call you once the freight arrives and provide details on their terminal hours, directions for the pickup location at their facility, the shipment's PRO number, and any documentation you may need to bring with you in order to make the pickup (commonly this includes a photo ID and a copy of the Bill of Lading (BOL))

  • You will also receive information from the carrier on the time-frame you have to pick up the freight without incurring extra charges, but generally this is within just a few days of its arrival at their facility

Yes. LTL carriers do not offer packaging services—it is your responsibility to appropriately package your freight in boxes, crates, or pallets before the driver arrives. Freight that is in sturdy, safe packaging not only helps carriers move shipments on time but also helps protect your freight from damage while in transit. 

During pickup, your driver will generally back up the truck to your dock or loading location. After you load your freight, your driver will sign your Bill of Lading (BOL). During delivery, your driver will again back up the truck to the specified dock or delivery location so the freight can be unloaded. For either pickup or delivery, you may optionally add liftgate service: a hydraulic lift, operated by your driver, to assist you with loading and unloading the freight. 

Yes, although the pickup date is not guaranteed. If you book your shipment before 2:00 p.m., we can request the carrier try to pick up your freight that same day. 

The Bill of Lading (BOL) is a document that states what you’re shipping, where you’re shipping it to, and who is responsible for it. At the pickup location, to ensure your carrier is working off the correct information, the BOL must be presented to and signed by the driver. Therefore, make sure the party who will load your shipment at the pickup location has a copy of the BOL. Forrester Corporation will include a copy of the BOL in the confirmation email you receive after you book your shipment; you can also download the BOL or share it via email from your dashboard on the Forrester Corporation website. 

You can track your shipments as soon as they’re picked up. When you log in to the Forrester Corporation website, select from your dashboard the shipment you’d like to track and we’ll display the latest tracking information we’ve received from the carrier. A tracking link is also provided in the confirmation email you receive after you book your shipment. 

Quotes we provide are based on the detailed information you enter into our system when you book your order. If, upon inspection, the carrier finds the details of your shipment differ from what you provided—or if the carrier must provide additional services to complete pickup and delivery—additional charges will apply in the form of an adjustment to your order. If your shipment requires an adjustment, we’ll send you an email explaining the details. If you have questions or need further assistance, please contact us .

Questions about Credit Line?

Please reach out to the support team.

When you log in to the Forrester Corporation website, a list of booked shipments will appear on your dashboard. Click on the shipment you want to cancel, and you will see a cancel option on the page. However, if it is within 24 hours of your scheduled pickup, the shipment cannot be canceled online; please contact us and we will help you complete your request. 

Generally, refunds are processed in our system on the same business day. Then, your financial institution will typically take 3–5 business days to process the credit to your account.